Service Rules at BaseCamp

Website Access and Usage

Our website exists to help adventurers choose and order gear. Please keep your activity respectful: no hacks, no unlawful access, and no disruption of services.

Order and Payment Terms

When you place an order, you agree to provide accurate payment and shipping information. We reserve the right to:

• Refuse or cancel orders due to pricing errors or unavailability.
• Verify payment information before processing orders.
• Charge applicable taxes and shipping fees as displayed at checkout.

All payments must be made in full at the time of purchase. We accept major credit cards and other payment methods as indicated on our website.

Shipping Policies

We aim to deliver your orders promptly, but delivery times may vary based on location and availability. You agree to:

• Provide accurate shipping details to ensure successful delivery.
• Accept responsibility for any additional customs or import duties.
• Contact us within 7 days of delivery if there are issues with your order.

We are not liable for delays caused by shipping carriers or unforeseen circumstances.

Return Policy

We offer returns for eligible products within 30 days of purchase. To qualify, products must be:

• Unused and in their original packaging.
• Returned with proof of purchase.
• Shipped back at your expense, unless the product is defective.

Refunds will be processed to the original payment method within 10 business days of receiving the return. We do not accept returns for clearance items or used products.

Limited Warranty

Our products come with a one-year limited warranty against manufacturing defects. This warranty covers:

• Repairs or replacements for defective materials or workmanship.
• Products used under normal conditions as intended.

The warranty does not cover damage due to misuse, accidents, or improper maintenance. Contact us at basecamp@gmail.com to initiate a warranty claim.

Our Responsibility

BaseCamp is not liable for any indirect, incidental, or consequential damages arising from the use of our website or products, including:

• Loss of data or profits.
• Injuries or damages from product use in extreme conditions.
• Delays or failures in service beyond our reasonable control.

Our total liability is limited to the amount paid for the product or service in question.

Legal Jurisdiction

These terms are governed by the laws of India. Any disputes arising from your use of our website or products will be resolved in the courts of Mumbai, India. You agree to:

• Attempt to resolve disputes with us directly before pursuing legal action.
• Submit to the exclusive jurisdiction of Mumbai courts for any legal proceedings.

We encourage you to contact us at basecamp@gmail.com to address any concerns.

By accessing and using our services, you agree to comply with all applicable laws and regulations, including data protection standards and online safety protocols. BaseCamp operates in accordance with international compliance requirements to ensure a safe and secure user experience.

Users are required to act lawfully and refrain from violating any local, national, or international laws while using our services. Any misuse of our platform that breaches compliance policies may result in account suspension or legal action.

In case of disputes, we adhere to strict legal frameworks and offer fair resolution processes. All disputes will be governed by the laws. By using our services, you acknowledge acceptance of these terms and agree to their enforcement.

For questions or concerns related to our policies, please contact us at basecamp@gmail.com.